Agricultural Tyre Warranty Policy
Maxam Agricultural Radial Tire Limited Warranty (Oceania)
The below Limited Warranty / Adjustment Policy (“Policy”) is a commitment of tire replacement under certain specified conditions as provided below:
This warranty policy applies to all MAXAM radial agricultural tires as specified below and does not require the existence of a defect to be considered eligible for an adjustment.
TABLE 1: MAXAM AGRICULTURAL TIRE WARRANTY PRODUCT COVERAGE
A. PRODUCT ELIGIBILITY:
All MAXAM Brand – radial agricultural tires manufactured and/or sold after January 1, 2018, and distributed by MAXAM Tire as identified by the identification code and production date.
This policy applies to either the original owner or the user of the tires or the original purchaser of the agricultural equipment mounted with the tires (“customer”).
The MAXAM agricultural products covered by this warranty policy are as belonging to the family of products: AGRIXTRA 85, AGRIXTRA 70, AGRIXTRA 65, AGRIXTRA XL, AGRIXTRA H, AGRIXTRA N, FLOTXTRA, AGILXTRA, TRACXTRA, & ROWXTRA.
B. STATUTE OF LIMITATIONS (ELIGIBILITY):
Warranty coverage is for a maximum period of eight years (96 months) from the date of purchase or no more than eight years (96 months) from the date of manufacture if purchase invoice is not provided. Tires must have at least 5/32” (4mm) of remaining tread depth.
C. FIELD HAZARD AND STUBBLE DAMAGE COVERAGE.
The field hazard and stubble damage coverage is for a maximum period of five years (60 months) from the date of purchase, or no more than five years (60 months) from the date of manufacture if purchase invoice is not provided, with the cost coverage as detailed in Table 1. For tires acquired as part of original equipment acquisition a copy of the equipment purchase invoice must be provided. Stubble damage caused by penetrations are not covered by the stubble damage warranty.
For the tires to be considered eligible for a stubble damage claim, a mechanical system or device must be mounted on the vehicle capable of “pushing” down the stubble stalks ahead of the tires contacting the surface or soil. Claims will need proof of such device to substantiate the claim. The tire claimed must be completely unserviceable and not repairable. MAXAM will not provide any reimbursements for mounting or other service charges of any kind such as liquid ballasting or other type of tire fill.
Any stubble damage claims will be based on MAXAM’s evaluation of the fulfillment of the customer’s obligations for stubble damage coverage as provided. For claims that are accepted for tires that are unserviceable or not repairable due to a field hazard or approved stubble damage, the customer will receive a replacement credit towards the purchase of a replacement tire equal to the value provide below or in Table 1:
Remaining Allowance Summary for Stubble Damage or Field Hazard: Period Tire Tread Depth Credit Available
If a tire’s length of service cannot be correctly determined, the credit will be based upon the production date of the tire and remaining tread depth per the above table.
The tire replacement credit will be paid out based on the above table and within the specific time by multiplying the servicing dealer’s regular buying price (excluding tax) by the above approved percentage at the time of the tire replacement claim being processed.
D. CUSTOMER’S RESPONSIBILITY:
Qualification for application of the MAXAM Stubble Damage Warranty requires customer responsibility for the use and employment of common agricultural operating practices designed to reduce and/or mitigate the possible causes of stubble damage as provided below:
Ensure the first tillage pass is parallel to the planting rows to avoid direct contact with the remaining stubble.
Employ the use of mechanical or fixed devices designed to push down stubble or stalks before contacting the tires.
E. NON-ADJUSTABLE CONDITIONS:
Premature tread wear out, overloading, under inflation, exceeding tire speed or load capabilities. Tire damage from improper mounting, demounting, damaged rim, rim slip, or imbalance. Chain damage, improper storage, improper repairs, sealants, ballast or filler material.
Petroleum damage, extreme temperature exposure, mechanical damage, or from spinning.
Use in logging or industrial operations.
Fire, accident, theft, vandalism, or abuse.
Tires in service for longer than eight years (96 months).
Damages caused to tires during shipping or transport by third party carriers.
F. LAND-LEVELING OR SCRAPING APPLICATION:
This limited warranty applies to conditions in workmanship and materials used on land leveling or scraping as provided below:
MAXAM Tires covered under this policy: AGRIXTRA 85, AGRIXTRA 70, AGRIXTRA 65, & AGRIXTRA XL.
This limited warranty does not cover tires that are removed from service due to the following conditions:
Unserviceable from poor maintenance or improper use.
Tire failure due to overload.
Tire failure due to operating with full power at speeds under 5 mph (8.0 km/h).
Rim slip or bead leakage due to undersized rims deteriorated rims, or mis-mounting.
Lug tearing or deterioration due to excessive cutting.
Tire failure due to the use of incorrect inflation pressure.
MAXAM tires covered under this policy: AGRIXTRA 85, AGRIXTRA 70, AGRIXTRA 65, & AGRIXTRA XL. This limited warranty does not cover tires that are removed from service due to the following conditions:
Unserviceable from poor maintenance or improper use.
Tire failure due to overload.
Tire failure due to operating with full power at speeds under 5 mph (8.0 km/h).
Rim slip or bead leakage due to undersized rims deteriorated rims or mis-mounting.
Lug tearing or deterioration due to excessive cutting.
Tire failure due to the use of incorrect inflation pressure.
MAXAM Recommended Scraping Tractors Tire Set Up:
Tire size must be equal to or greater than the minimum required to transmit the full power of the tractor. Tire size must be an OEM approved tire combination for the tractor.
Use the OEM’s recommended tire sizes for scraper operations or apply the following rule: The maximum load per tire at full weight capacity considering maximum tractor speed, must be greater than the maximum load expected on any tire at any given time during the land leveling or scraping operation.
Single or triple tire configurations are not recommended for scraping or land leveling (only exception are single tires mounted on the front axle of MFWD tractors).
Tires used as duals must have their tire load weight limit reduced or adjusted by 12%.
4WD tractors should use vehicle weights (in lieu of tire ballast) so that 70% or more of the total static weight of the tractor is on the front axle without the scraper attachment.
For 4WD tractors the use of ballast in the rear axle is NOT recommended. Liquid fill is NOT recommended for use as ballast and has adverse effects on tire life.
For MFWD tractors should use the maximum amount of cast weight recommended by the OEM to ballast the front axle. Use the tractor OEM’s technical recommendation for rear axle ballast.
In all cases set the cold inflation air pressure based on the tractor’s maximum speed and load to the MAXAM tire pressure table by size. If possible, the front axle of the tractor should be weighed without the scraper attachment.
G. ADJUSTMENT POLICY – GENERAL EXCLUSIONS:
Any MAXAM agricultural tires in service for longer than 8 years (96 months) from their date of purchase or service are not covered by the policy. Tires with less than 5/32″ (4mm) remaining tread depth are not eligible for credit. In any case where the date of purchase cannot be confirmed, the tire’s date of manufacture will be applied as the reference point for any warranty coverage. No MAXAM employee, retailer, dealer or wholesaler has the authority to make any policy changes to this warranty, nor make any promises or agreement on behalf of MAXAM except as provided by this policy. Tire or tread wear out is not covered by this warranty policy as customer equipment, use, and driver habits are outside the scope of this policy. In addition, MAXAM does not warrant the tires for a predetermined length of service unless specified in writing as a commercial guarantee. The warranty policy is only applicable to MAXAM agricultural tires purchased through MAXAM Tire North America or MAXAM International dealers and customers.
H. CUSTOMER LIMITATION OF REMEDY:
MAXAM Tire disclaims liability disclaims liability for all consequential and/or incidental damages in the use of MAXAM agricultural tires.
Some jurisdictions do not allow the exclusion of limitation of incidental or consequential damages, so the above limitation may not apply to each customer. This policy gives the customer certain rights, and the customer may also employ other rights, which vary from state to state or province to province.
I. MANUFACTURER’S OBLIGATIONS TO THE CUSTOMER:
Any MAXAM agricultural tire, MAXAM OTR tire dealer, or equipment dealer is authorized to handle the processing of a MAXAM warranty adjustment.
MAXAM Tire will replace any tires that meet the criteria as outlined by the terms of this policy.
J. CUSTOMER’S OBLIGATIONS:
To place a claim for any MAXAM agricultural tires, the customer must present the claim to any MAXAM authorized representative.
Using the MAXAM agricultural claim form, the requested claim must be signed by the customer or the dealer as his representative and include the dealer replacement sales receipt for any replacement tires.
The customer is fully responsible for the payment of all applicable state or provincial taxes, the demounting / mounting and balancing of all tires to include the vehicle alignment, tire repair, valve or valve stem replacement, any towing or required road service provided.
The customer will make any claimed tire available for inspection or will coordinate with MAXAM for return shipment to MAXAM upon request. If return shipment is requested, MAXAM will bear all shipping costs and provide Return Goods Authorization and arrange pickup.
MAXAM will respond to the customer within 30 days of a claim if a request is not made for the return of the tire. If a request is made for the return of the tire, MAXAM will respond to the customer within 30 days of receiving the returned tire.
MAXAM OTR RADIAL & BIAS PRODUCT WARRANTY(OCEANIA)
LIMITED WARRANTY
The following warranty contains certain rights and obligations that pertain to MAXAM branded Off-The-Road (OTR), Industrial, Construction, Bias Agricultural, large Mining tires and Forestry tires. Please review these rights and obligations carefully.
DEFINITION
This Limited Warranty covers all MAXAM branded Off-The-Road (OTR), Industrial, Construction, large Mining tires, Bias Agricultural and Forestry tires as designated in MAXAM OTR and AG product listings (price books, catalogs and leaflets). This does not apply to used, DA, or “NA” (not adjustable) tires.
ELIGIBILITY
Every tire bearing the name MAXAM and with a complete serial number moulded in the sidewall is warranted to be free from manufacturing defects within the manufacturer’s control. If an examination by an authorized MAXAM representative shows that any such tire failed as a result of manufacturing defects, it will, at the option of MAXAM, either be repaired at no charge, or a credit will be issued toward the purchase price of a replacement tire, being a comparable MAXAM OTR product. This credit will be determined by applying the lesser of the percentage of remaining tread depth (RTD%) and the maximum age based credit shown in the following chart. The replacement percentage will be multiplied by the original purchase price of the tire (excluding any taxes or duties) to determine the amount of credit to be applied. Customer is responsible for the disposal of all adjusted tires. This warranty coverage is for tires used within published designed specifications for MAXAM tires. To be eligible for warranty, the tire must have at least 5/32nds (4mm) of remaining tread. The customer will make any claimed tire available for inspection or will coordinate with MAXAM for return shipment to MAXAM upon request. If return shipment is requested, MAXAM will bear all shipping costs and provide Return Goods Authorization and arrange pickup. Any use outside such specifications automatically voids this warranty. Please consult MAXAM technical leaflets, etc. for design specifications.
TIME PERIOD
This warranty applies for a maximum period of five years (60 months) from date of tire purchase. If no invoice or documentation of the tire purchase can be provided, the date of tire manufacture will be used. The date of manufacture can be determined by the first six digits in the serial number code.
LIMITATIONS
This Limited Warranty is applicable to the original purchaser and is not assignable to subsequent purchasers. No MAXAM dealer, agent, or representative has the authority to make or imply any representation, promise or agreement which in any way varies or extends the terms of this warranty.
AMOUNT OF CREDIT TO CUSTOMER FOR MANUFACTURING DEFECTS
Any tire, no matter how well manufactured, may fail in service or become unserviceable due to conditions beyond the control of the manufacturer. This Limited Warranty is under no circumstances a representation that a tire failure cannot occur. This limited warranty gives you specific rights and you may also have other rights which may vary from jurisdiction to jurisdiction. To the extent that the provisions of any applicable legislation expressly replace, eliminate, amend or prohibit any term or terms contained herein, such term or terms shall be accordingly replaced, eliminated, amended or extended, as the case may be, in accordance with such legislation.
LIMITED WARRANTY EXCLUSIONS
ALL OTR TIRES AND TUBES
All OTR/AG warranties are subject to the following exclusions:
1. Tire claims submitted more than 60 months from the date of purchase.
2. Tires for which alternative warranties or guarantees have been negotiated.
3. Tires with less than 5/32nds (4mm) remaining tread depth.
4. Tire used under chains. MAXAM does recognize that in many applications tire chains provide enhanced tire protection and may extended tire life. In these cases, MAXAM may extend special negotiated warranties. Please consult your MAXAM representative for details.
5. Damage resulting from misuse, improper mounting, misapplication, use of non-approved rims, improper inflation, overloading, running flat, misalignment or imbalance of wheels/rims, defective brakes or shock absorbers, abuse, wilful damage, oil, chemical action, fire or other externally generated heat, use of studs, water or other material entrapped inside the tire, vehicle damage or road hazards (such as rock cuts, punctures, cut separations, impacts, flex breaks).
6. Claims for irregular wear or rapid tread wear are not covered by this limited warranty.
7. Any tire which is operated above its Ton-Mile per Hour (TMPH) or Tonne-Kilometer per Hour (TKPH) rating.
8. Tires mounted with tubes or o-rings not approved by MAXAM.
9. Repaired or Retreaded tires.
10. Any modifications to the tire (added buttress shoulders, re-grooving, re-lugging, etc.) void all warranties.
11. Any material added to the tire (tire fill, sealer, balancer, etc.) is not covered by this limited warranty and will not be compensated for in case of credit being issued for the tire.
12. Use of a solid type fill (such as urethane) voids all warranties.
13. Any costs associated with the repair of tires are not covered unless previously approved by MAXAM.
14. Costs of mounting and balancing following pro-rated replacement or repair of tires or tubes and applicable federal, state, provincial and local taxes, are not covered under this warranty.
15. Cost of disposal of warranted tires. Disposal of tires is the sole responsibility of the customer.
16. All other warranties, including the implied warranties of merchantability and fitness for a particular purpose, are expressly disclaimed to the extent permitted by law.
17. ALL OBLIGATIONS OR LIABILITIES FOR INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGE ARE HEREBY EXCLUDED TO THE EXTENT PERMITTED BY LAW, INCLUDING ECONOMIC LOSS, LOSS OF PROFIT, LOSS OF USE OF VEHICLE, LOSS OF TIME, PERSONAL INJURY OR DEATH.
TO OBTAIN WARRANTY SERVICE
1. Contact an authorized MAXAM dealer or representative. Please be prepared to provide proof of purchase of the product, purchase date and serial number.
2. The authorized dealer or representative will contact MAXAM to arrange the inspection of the tire in question and processing of your claim. The dealer has no authority or responsibility to make the determination as to eligibility for coverage under this warranty.